Terms Of Use

1.1.1.        a personal, limited, non-exclusive, non-transferable, and revocable privilege to access and use the Platform for the purposes of purchasing select products including consumer goods such as grocery, pharmaceutical products, alcohol beverages, tobacco products (collectively, “Product(s)”) from the Company, sold on a business to consumer (B2C) basis for personal consumption and not for resale. The Company does not provide services such as handling of Products, last mile delivery services including late night delivery and other services (collectively, “Services") without purchase of Products on Platform and the fee may be charged for the same.
 1.1.2.        promptly and efficiently responding to Your queries or issues relating to Your Account and the supplies availed by You, using the Platform.

6.5.1. The delivery of alcoholic beverage and tobacco products can only be made to You if You comply with the eligibility criteria prescribed under applicable law, which may vary from State to State. The Company may request You to provide Your identification and age proof documents to evidence compliance with the aforesaid, including permanent account number (PAN) card or other documents or such other information, as may be required by law at the time of ordering and delivery of alcoholic beverage and tobacco products. Notwithstanding anything contained in these Terms, the Company shall deliver the ordered alcoholic beverage and tobacco products, only to the person from whose account the order has been placed subject to verification at the time of delivery. The Company may refuse the delivery of the ordered products in case of non – compliance with this requirement. We do not sell loose cigarettes.

6.5.2. By accessing the alcoholic beverage and tobacco products category on the Platform, You represent that You (i) comply with all eligibility criteria under applicable law including legal drinking age in Your state of domicile and/ or where You are accessing the Platform and/or placing the order, (ii) have not been previously suspended or prohibited from accessing or otherwise availing the supplies from the Platform; (iii) possess necessary permits, if applicable; and(iv) order for Your personal consumption and not for resale.

6.5.3.  Important User declaration: You agree and undertake that You will not provide the address of any public place, including but not limited to, educational institution, hospital, religious places as Your delivery address for the order relating to alcoholic beverage and tobacco products. Further, You agree and undertake, when You buy alcohol, that You are not;
1. in drunken condition;
2. taking part in any unlawful activity;
3. (uniformed official) on duty or in uniform; and
4. below the legal drinking age.

6.5.4.  The Company reserves the right to refuse delivery of such order to You in case of any non – compliance by You of the above conditions in the bona fide opinion of the Company.

‍6.6.1. Zepto’s Role and Disclaimer of Liability
Zepto facilitates the sale of drugs and pharmaceutical Products which shall include but shall not be limited to medical devices, Prescription Drugs (as defined below) and other healthcare and wellness products (Pharmaceutical Products). It is hereby clarified that that the manufacturers themselves are responsible for all compliances relating to the manufacturing of the Pharmaceutical Products including any labelling, mandatory declaration requirements, etc. under the applicable law including but not limited to the Legal Metrology Act, 2009, Drugs & Cosmetics Act 1940, Drugs Rules 1945, Medical Devices Rules 2017, Cosmetics Rules 2020, the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, Food Safety and Standards Act, 2006, Pharmacy Act,1948, Narcotics & Psychotropic Act 1985 rules and regulations, guidelines if any framed thereunder in each of the aforesaid laws. In no event shall Zepto be liable for any non compliance on the part of manufacturers. It is also clarified that Pharmaceutical Products may be be offered for sale at any locations or areas at sole discretion of Zepto.

6.6.2. Invitation to offer for sale
Notwithstanding anything contained elsewhere in these Terms, the listing of Pharmaceutical Products on the Platform by Zepto is merely an invitation to offer and not an offer for sale. When You place an order, it constitutes Your offer to enter into an agreement with Zepto. The acceptance of Your offer will be determined by Zepto after validation/verification of Your prescription (for Prescription Drugs) & ascertainment of stock availability (for all Pharmaceutical Products).

6.6.3. Prescription Requirements
Users may purchase certain Pharmaceutical Products, herein referred to as "Prescription Drugs" provided they submit a prescription. These
Prescription Drugs are offered for sale through the Platform. The prescription must be uploaded on the Platform where it will be transmitted for validation/verification. Invoices will be issued in the name appearing on the prescription. If any discrepancies are observed in the prescription, Zepto reserves the right to cancel the order immediately. Zepto retains the right to reject any prescription order if discrepancies or inaccuracies are identified. Users may be required to present the original prescription at delivery for verification purposes and also permit the third-party delivery service provider to stamp the original prescription; failure to do so may result in non-delivery of the ordered Prescription Drugs. If a prescription is uploaded on behalf of another individual, the User warrants that they have the necessary authorization to act in this capacity and assume all related responsibilities.
‍
6.6.4. Delivery of Drugs
You agree to appoint an individual who shall act in the capacity of Your agent and collect the Prescription Drugs as requested by You from Zepto onYour behalf ("User Agent"). You accept and acknowledge that the User Agent shall be responsible to collect the medicines ordered by You from Zepto and to carry it to the address notified by You. You further acknowledge that the User Agent is acting as Your authorized representative in this arrangement and their actions in collecting and transporting the Prescription Drugs are undertaken with Your consent. Zepto’s role is limited to facilitating the connection between You and the User Agent and it assumes no responsibility for the actions of the User Agent in the collection or delivery process.

6.6.5. Reuse of Prescriptions
Users agree not to reuse prescriptions that have already been fulfilled. Zepto bears no responsibility for any adverse consequences resulting from the User’s self-directed use of medication and Users are advised to consult a medical professional regarding potential side effects, drug interactions and other related information before consuming any Prescription Drugs or other medications.

6.6.6. Drug Substitutions
Orders for substitutions of prescribed medications will only be processed if the prescribing physician has expressly authorized the dispensing of an equivalent generic drug in place of the prescribed brand-name drug, if the prescription specifies only the generic salt names, or if the physician has indicated on the prescription that substitution is permitted. If neither condition is met, Zepto will not process a substitution. Users acknowledge that in such instances the responsibility for substitution authorizations rests solely with the prescribing physician.

6.6.7. Telemedicine Consultation services and Disclaimer
If the prescription uploaded by You is found to be incomplete or unavailable, Zepto may facilitate the consultation between You and TeleMedicine Consultants (as defined below) for your assistance. Zepto does not offer medical advice or consultations on health matters. All materials accessible through the Platform, including articles, blogs, images, and other informational content, serve purely academic purposes and do not substitute for direct professional healthcare advice. Telemedicine consultations available on the Platform are offered through independent contractors("TeleMedicine Consultants") engaged by the User solely at their discretion. The opinions and guidance provided by TeleMedicine Consultants are their own and do not represent Zepto's views. Users are encouraged to consult in-person healthcare providers as needed to confirm any information or recommendations received from TeleMedicine Consultants.

6.6.8. Limitations of Telemedicine Consultation services
Users acknowledge the inherent limitations of telemedicine consultations given that TeleMedicine Consultants cannot conduct physical examinations. Zepto disclaim all liability for any loss or damage arising from reliance on TeleMedicine Consultants and urges Users to verify any digital medical advice independently. The nature of telemedicine consultations may limit the diagnostic scope, making it important for Users to seek in-person consultations. TeleMedicine Consultants may not be able to provide adequate responses without receiving further medical details and may therefore request additional information or decline queries requiring in-person examination. Any falsified or misleading information submitted by the User renders the telemedicine consultation invalid. In certain instances, technological or security failures could compromise the confidentiality of medical information, which the User agrees to bear as an assumed risk of using the service. Telemedicine Consultation does not substitute or replace Your relationship with Your physician or healthcare provider. Any information provided by the TeleMedicine Consultants should not be considered a replacement for professional medical advice, evaluation or care from Your physician or other qualified healthcare professionals.
‍
6.6.9. Medical Emergencies
Users experiencing medical emergencies should immediately seek professional medical assistance from their nearest healthcare provider or emergency service. Under no circumstances should Users rely solely on the Platform for urgent healthcare needs or delay essential medical care based on any information obtained through the Platform.

6.6.10. Prescription and Transaction Records
Zepto may retain records of prescriptions and transaction details as mandated by applicable regulations and for legitimate operational purposes.

7.1.1       You may return the Product in an order, subject to the following, conditions:

7.1.2       You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform. You may exchange or return the product by contacting Our customer care also. IT IS HEREBY CLARIFIED THAT NO EXCHANGE OR RETURNS SHALL BE ACCEPTED IF THE PRODUCT PACKAGING IS OPENED OR PRODUCT IS USED/CONSUMED EITHER IN PART OR OTHERWISE.

7.1.3       You may request exchange or return the Products, purchased from Us provided the Products are sealed/unopened/unused and in original condition and on the same day of delivery. Please note, the requests for exchange or returns will not be accepted from the day following the day when We had delivered the Product/s to You. We may request You to dispose off the Products for which We have processed a refund.

8.4.1.  Please do not share Your debit/credit card number, CVV number, OTP, UPI/ATM pin and other sensitive information with anyone claiming to be a Company representative. Company or its authorised representatives will NEVER ask You to share the aforesaid details. Beware of fraudsters and please report incidents immediately to Your bank, the nearest police station and at https://cybercrime.gov.in/.

8.4.2.  For assistance on a Zepto order or refund related issues, click on the ‘Get Help’ section on the App.

8.4.3.   Please exercise caution to verify the portals/website links claiming to be Zepto or a lookalike or a payment link shared over social media or a social messaging apps claiming to be Zepto discounts or offers and proactive calls from unauthorised numbers requesting for personal/financial information.

9.5.1.       belongs to another person and to which the User does not have any right;

9.5.2.       is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting, or harassing on the basis of gender, libellous, racially, or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

9.5.3.      is harmful to child;

9.5.4.      infringes any patent, trademark, copyright, or other proprietary rights;

9.5.5.      violates any law for the time being in force;

9.5.6.     impersonates another person;

9.5.7.     threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;

9.5.8.     contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource;

9.5.9.     is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;

9.5.10.    disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or any affiliated or linked sites;

9.5.11.     violate the Terms contained herein or elsewhere; and

9.5.12.    reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.

11.1.1        The Platform and other Content are provided by the Company on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranty that the Platform or supplies will meet Your requirements, or Your use of the Platform will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by You from the Company shall create any warranty not expressly stated in the Terms.

11.1.2         Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.

11.1.3         Company has endeavoured to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the supplies or otherwise. The Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company’s reasonable control.

16.1.1       For any order related issue, You may first reach out to Us via chat support on the App for real time basis resolution.

16.1.2       You may also write to Us at support@zeptonow.com and We will strive to resolve Your order related grievance within the timelines prescribed under applicable laws.

16.1.3       If You still have any grievances, or complaints or concerns with respect to the Platform or order or are not satisfied with the resolution, the Content, or the supplies, You can contact the designated Grievance cum Nodal Officer of the Company, can be accessed [here]. Details of the Grievance cum Nodal Officer is provided in compliance of (1) Information Technology Act, 2000 and rules made there under, and (2) Consumer Protection (E-Commerce) Rules 2020, as amended time to time.

19.2.1       the intellectual property that You believe is being infringed with proof of Ownership;

19.2.2       the item that You think is infringing and include sufficient information about where the material is located on the Platform;

19.2.3       a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;

19.2.4        Your contact details, such as Your address, telephone number, and/or email;

19.2.5        a statement, under penalty of perjury, that the information You provided in Your notice is accurate, and that You are the intellectual property owner, or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and

19.2.6        Your physical or electronic signature.

19.2.7        Please note: Company shall not consider an incomplete request.